We hope you've had an uneventful and successful non-weight bearing recovery period. When the end of your knee scooter rental period comes, it's time to send the Orthomate back to it's home. If you need to extend your rental period, give us a call.
The following is a guide on how to properly pack up your Orthomate knee walker for shipping.
First, find the original shipping box and cardboard inserts you saved when you first got the knee walker.
Next, lets break down the knee walker.
1. Remove the knee rest
1.a Unscrew and remove the adjustment knob.
1.b Pull the knee rest out.
1.c Reinsert the adjustment knob and screw in finger-tight.
2. Remove the basket
Remove the basket by lifting it and unhooking it from the bracket. If you rented
any accessories, place them inside the basket.
3. Lower the handlebar
3.a Unscrew the adjustment knob. Remove the bolt, washer, and knob.
3.b Lower the handlebar to the lowest setting.
3.c Reinsert the bolt on one side. Insert the washer and screw in the adjustment knob.
4. Fold the steering column.
4.a Locate the release lever near the bottom of the steering column.
4.b Pull the release lever upwards. Twist counter-clockwise to loosen.
4.c Once loose, you can pull the release lever down.
4.d Finally, it's time to unlock the steering column. While holding the release lever with your fingers, place your thumb on the left side of the column. Pull the lever towards your thumb. Carefully push back the steering column. At this point you can let go of the release lever.
5. Boxing it up
5.a Wrap the knee rest with the cardboard insert.
5.b Place the wrapped knee rest in the middle of the box.
5.c Carefully place the Orthomate in the box.
5.d Place the basket right next to the steering column, just like shown below.
Make sure the brake handle lies below the box fold. Doing so will allow the box to close
securely and prevent damage during shipping.
5.e Tape the box with shipping tape.
6. Add return label
6.a Tear open the attached envelope to get the return shipping label.
6.b Place the new return label directly over the old label. Make sure the return shipping label
is the only label showing on the box.
7. Return
Finally, it's time to drop off your box at either your nearest UPS store or FedEx store. Your return label will determine who you need to drop the box off with. Here's how to tell:
 An example UPS shipping label. |
 An example FedEx shipping label. |
Alternatively, you can call us to schedule a pickup (for a fee), and a driver will come and pick up the box at your home or office location.
And you're done, we hope you had fun with your Orthomate all-terrain knee scooter! We appreciate you renting from Rent A Knee Walker and trusting us with your recovery needs!
