Rent A Knee Walker Privacy Policy

Your privacy is very important to Rent A Knee Walker. We will not sell, give away, or rent your personal information to any third parties for their marketing purposes. Rent A Knee Walker will not share your information with any individual or company unless we are given written consent by you, the customer, or it is necessary to complete your order. We respect your privacy and use the information you give us to conduct our business operations only.
Rent A Knee Walker's purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We only collect the minimum amount of personal information necessary for achieving this purpose.
The above is a summary of the privacy policy we follow. The following is Rent A Knee Walker's Notice of Privacy Practices.
RENT A KNEE WALKER
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT
YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET
ACCESS TO THIS INFORMATION
_______________________
PLEASE REVIEW IT CAREFULLY
Rent A Knee Walker values you as a customer, and protection of your privacy is very important to us.
In conducting our business, we will create and maintain records that contain protected health information about you and the health care provided to you as a customer of our services.
"Protected health information" or "PHI" is information about you, including information about where you live, that can reasonably be used to identify you and that relates to your past, present or future physical or mental health or condition, the provision of health care to you or the payment for that care.
We protect your privacy by:
• limiting who may see your PHI;
• limiting how we may use or disclose your PHI;
• informing you of our legal duties with respect to your PHI;
• explaining our privacy policies; and
• adhering to the policies currently in effect.
This Notice describes our privacy practices, which include how we may use, disclose, collect, handle, and protect our customers' protected health information. We are required by certain Federal and state laws to maintain the privacy of your protected health information. We also are required by the appropriate Federal Privacy Rule to give you this Notice about our privacy practices, our legal duties, and your rights concerning your protected health information.
This Notice takes effect on February 2, 2008 and will remain in effect until we replace or modify it.
Copies of this Notice
You may request a copy of our Notice at any time. If you want more information about our privacy practices, or have questions or concerns, please contact Customer Service by calling 1-321 332 7779 or at the contact information at the end of this Notice.
Changes to this Notice
The terms of this Notice apply to all records that are created or retained by us which contain your PHI. We reserve the right to revise or amend the terms of this Notice. A revised or amended Notice will be effective for all of the PHI that we already have about you, as well as for any PHI we may create or receive in the future. We are required by law to comply with whatever Privacy Notice is currently in effect. You will be notified of any material change to our Privacy Notice before the change becomes effective. When necessary, a revised Notice will be mailed to the address that we have on record for the contract holder of your customer contract, and will also be posted on our web site at www.rentakneewalker.com.
Potential Impact of State Law
The Federal Privacy Rule generally does not "preempt" (or take precedence over) state privacy or other applicable laws that provide individuals greater privacy protections. As a result, to the extent state law applies, the privacy laws of a particular state, or other federal laws, rather than the appropriate Federal Privacy Rule Privacy Rule, might impose a privacy standard under which we will be required to operate.
How We May Use and Disclose Your Protected Health Information (PHI)
In order to administer our services effectively, we will collect, use and disclose PHI for certain of our activities, including payment of covered services and rental operations.
The following categories describe the different ways in which we may use and disclose your PHI. Please note that every permitted use or disclosure of your PHI is not listed below. However, the different ways we will, or might, use or disclose your PHI do fall within one of the permitted categories described below.
Payment: We may use and disclose your PHI for all payment activities including, but not limited to, billing dispute claims and collection agencies to render payment per rental contract.
Required by Law: We may disclose your PHI when required to do so by applicable law. For example, the law requires us to disclose your PHI:
• When required by the Secretary of the U.S. Department of Health and Human Services to investigate our compliance efforts; and
• To health oversight agencies, to allow them to conduct audits and investigations of the health care system, to determine eligibility for government programs, to determine compliance with government program standards, and for certain civil rights enforcement actions.
Public Health Activities: We may disclose your PHI to public health agencies for public health activities that are permitted or required by law, such as to:
• prevent or control disease, injury or disability;
• report problems with products or devices;
• notify individuals if a product or device they may be using has been recalled; and
• notify appropriate government agencies and authorities about the potential abuse or neglect of an adult patient, including domestic violence.
Health Oversight Activities: We may disclose your PHI to a health oversight agency for activities authorized by law, such as: audits; investigations; inspections; licensure or disciplinary actions; or civil, administrative, or criminal proceedings or actions.
Lawsuits and Other Legal Disputes: We may disclose your PHI in response to a court or administrative order, subpoena, discovery request, or other lawful process once we have met all administrative requirements of the appropriate Federal Privacy Rule.
Law Enforcement: We may disclose your PHI to law enforcement officials under certain conditions. For example, we may disclose PHI:
• to permit identification and location of witnesses, victims, and fugitives;
• in response to a search warrant or court order;
• as necessary to report a crime on our premises;
• to report a death that we believe may be the result of criminal conduct; or
• in an emergency, to report a crime.
To Prevent a Serious Threat to Health or Safety: As permitted by law, we may disclose your PHI if we believe that the disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
Military and National Security: We may disclose to military authorities the PHI of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials PHI required for lawful intelligence, counter-intelligence, and other national security activities.
Workers' Compensation: As part of your workers' compensation claim, we may have to disclose your PHI to a worker's compensation carrier.
To You: When you ask us to, we will disclose to you your PHI that is in a "designated record set." Generally, a designated record set contains customer name, address, payment tender, product ordered and dates of service. You can request the PHI from your designated record set as described in the section below called "Your Privacy Rights Concerning Your Protected Health Information."
To Family and Friends: Unless you object, we may disclose your PHI to a friend or family member who has been identified as being involved in your health care. We also may disclose your PHI to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status, and location. If you are not present or able to agree to these disclosures of your PHI, then we may, using our professional judgment, determine whether the disclosure is in your best interest.
Parents as Personal Representatives of Minors: In most cases, we may disclose your minor child's PHI to you. However, we may be required to deny a parent's access to a minor's PHI according to applicable state law.
Your Privacy Rights Concerning Your Protected Health Information (PHI)
You have the following rights regarding the PHI that we maintain about you. Requests to exercise your rights as listed below must be in writing.
Right to Access Your PHI: You have the right to inspect or get copies of your PHI contained in a designated record set. Generally, a "designated record set" contains customer name, address, payment tender, product ordered and dates of service. You may request that we provide copies of your PHI in a format other than photocopies. We will use the format you request unless we cannot practicably do so. We may charge a reasonable fee for copies of PHI (based on our costs), for postage, and for a custom summary or explanation of PHI. You will receive notification of any fee(s) to be charged before we release your PHI, and you will have the opportunity to modify your request in order to avoid and/or reduce the fee. In certain situations we may deny your request for access to your PHI. If we do, we will tell you our reasons in writing, and explain your right to have the denial reviewed.
Right to Amend Your PHI: You have the right to request that we amend your PHI if you believe there is a mistake in your PHI, or that important information is missing. Approved amendments made to your PHI will also be sent to those who need to know. We may also deny your request if, for instance, we did not create the information you want amended. If we deny your request to amend your PHI, we will tell you our reasons in writing, and explain your right to file a written statement of disagreement.
Right to an Accounting of Certain Disclosures: You may request, in writing, that we tell you when have disclosed your PHI (an "Accounting"). Any accounting of disclosures will not include those we made:
• for payment, or health care operations;
• to you or individuals involved in your care;
• with your authorization; or
• for national security purposes
Right to Request Restrictions: You have the right to request, in writing, that we place additional restrictions on our use or disclosure of your PHI. We are not required to agree to your request. However, if we do agree, we will be bound by our agreement except when required by law, in emergencies, or when information is necessary to treat you. An approved restriction continues until you revoke it in writing, or until we tell you that we are terminating our agreement to a restriction.
Right to Request Confidential Communications: You have the right to request, in writing, that we use alternate means or an alternative location to communicate with you in confidence about your PHI. For instance, you may ask that we contact you by mail, rather than by telephone, or at work, rather than at home. Your written request must clearly state that the disclosure of all or part of your PHI at your current address or method of contact we have on record could be an endangerment to you. We will require that you provide a reasonable alternate address or other method of contact for the confidential communications. In assessing reasonableness, we will consider our ability to continue to receive payment and conduct health care operations effectively.
Right to a Paper Copy of This Notice: You have the right to receive a paper copy of our Notice of Privacy Practices. You can request a copy at any time, even if you have agreed to receive this Notice electronically. To request a paper copy of this Notice, please contact Customer Service at 321 332 7779.
Your Right to File a Privacy Complaint
If you believe your privacy rights have been violated, or if you are dissatisfied with Rent A Knee Walker's privacy practices or procedures, you may file a complaint with the Rent A Knee Walker Privacy Office and with the Secretary of the U.S. Department of Health and Human Services.
You will not be penalized for filing a complaint.
To file a privacy complaint with us, you may contact Customer Service at 321 332 7779, or you may contact the Privacy Office as follows:
Rent A Knee Walker
Privacy Office
1080 Rainer Drive
Altamonte Springs, Florida 32714

Phone: (321) 332 7779
HIPAA PRIVACY RULE