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  • How to Set Up Your Swivelmate Knee Walker Rental Large Image
  • How to Set Up Your Swivelmate Knee Walker Rental

    • Circle photo of Edd
    • Edd Siu
      May 18, 2020
  • The Swivelmate Knee Walker is an unmatched model that allows you to make very narrow turns, no need to constantly be making three-point turns.

    In this guide, we'll go over how to unbox and set up your Swivelmate knee walker rental. The Swivelmate is a tool-free assembly—making the setup process very simple and quick. In this guide, we'll go over the following:


    • •
    • What's inside the box;
    • •
    • Unfolding the frame;
    • •
    • Raising the steering column;
    • •
    • Attaching the knee rest;
    • •
    • Setting the handlebar;
    • •
    • Attaching the basket;
    • •
    • How to return your knee scooter rental.


    What's Inside the Box?



    what's inside the box

    On the box, you'll find a sealed plastic envelope. It contains printed mailing instructions and a return shipping label for when it's time to send the knee walker back. We recommend you leave this sealed for now with the box.
    It is very important that you save this box (and the cardboard insert inside), you will need it to pack everything up and send it back to us at the end of your rental period.

    shipping label

    Inside the box, you'll find the main body of the knee walker, the knee rest post, and a travel basket. Unpack these items, and again, store the box in a secure place. Make sure you're assembling the knee walker in a stable and leveled surface. 

    inside the box knee scooter parts




    Step 1: Unfold the Frame



    To unfold the Rear Wheel Frame—pull and hold the black pull-pin, then rotate the frame outwards halfway, then you can release the pull-pin. Continue to unfold the frame until it's fully extended; you'll hear a "click" when the Rear Wheel Frame is locked and secure.

    pull black pin unfolding the frame 2 unfolding the frame 3



    Step 2. Raise The Steering Column



    The next step is to unfold the Steering Column into the upright position. Turn the release knob two to three turns (counter-clockwise) until the Steering Column loosens and can rotate freely.


    setting the steering column setting the steering column 2



    Rotate the column vertically, then tighten the knob (clockwise) to lock the column into place. 

    setting the steering column 3 setting the steering column 4



    Make sure the folding mechanism "teeth" interlock. 

    interlocking teeth



    Step 3. Attach the Knee-Rest 



    First, remove the adjustment knob and bolt from the knee-rest post.

    knee rest adjustment

    Secondly, we need to adjust the knee-rest post to accommodate a left or right leg injury. If you look underneath the Knee Rest Post, you will see labels instructing how to make the adjustment:—and R side facing forward for right leg injuries.




    knee rest left orientationL side facing front (towards handlebars)
    for left leg injuries.
    knee rest right orientationR side facing front (towards handlebars)
    for right leg injuries.


    Next, we need to determine the proper knee rest height. Stand up straight, bend the knee of your injured leg 90 degrees. Take note of the distance between your bent knee and the floor; this distance is what the knee rest height should be set at.



    sizing your knee scooter 


    Further Reading: How to Measure For Your Knee Walker 


    Once you've determined your knee rest orientation and proper height, insert the knee rest into the post holder.


    insert knee rest post

    Insert the bolt into the post holder and align the bolt with the knee-rest post hole. Screw the knob finger tight. 

    knee rest adjustment knob knee rest adjustment knob



    The bolt head should fit flush into the hex-shaped cutout, just like shown below. This will ensure that the knee-rest post is locked in securely.

    knee rest knob knee rest knob


    Here's what the knee-rest orientation should look like when installed for a left and right leg injury.


    knee rest right orientation
    Knee rest pad setup to accommodate a right injured foot.
    knee rest left orientation
    Knee rest pad setup to accommodate a left injured foot. 



    Step 4.  Set the Handlebar Height



    The proper handlebar height should be about the same height as your waist. Unscrew the adjustment knob, remove the bolt, and raise the bar to your waist height.

    handlebar height setting


    Once you've determined your appropriate height, lock the handlebar into place: insert the bolt and tighten the adjustment knob finger-tight.

    lock handlebar lock handlebar 2 lock handlebar 3


    The bolt head should fit flush into the hex-shaped cutout, just like shown below. This will ensure the handlebar is locked in securely.
    flush bolt


    Step 5. Attach the Basket




    Insert the basket onto the bracket hooks and slide it down until it rests in place. 

    setting basket setting basket 2 setting basket 3


    Your Swivelmate is now set up correctly and ready to use! You are now ready to recover from your injury with freedom to comfortably move around independently. 

    patient on knee scooter



    How to Return Your Knee Scooter Rental



    When your rental period comes to an end and no longer need the knee walker (you can all us if you need more time), it's time to send the Swivelmate back to its home. 

    Click here for instructions on how to mail back your Swivelmate.


    The links below are guides on how to get the most out of your Swivelmate knee walker.





    • How to Use the Parking Brakes
    • Knee Walker Safety Tips

    • How to Properly Use Your Knee Walker • How to Fold the Swivelmate for Traveling 

    • How to Mail Back Your Swivelmate Rental






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